Shipping Policy

Digital Products

All digital products are delivered electronically. No physical item will be shipped.

After completing your purchase, you will receive instructions for accessing your digital product. Please refer to the product listing and order information for details about what is included with your purchase.

Digital products do not incur shipping charges.

If you experience difficulty accessing your purchase, please contact us at info@wispycloudstudio.com and we will assist you.

Physical Products

Physical products are shipped to the delivery address provided at checkout.

Available delivery options and shipping costs will be displayed at checkout before your order is completed.

Delivery timeframes may vary depending on the product, destination, delivery service and time of year. Any estimated delivery timeframe provided at checkout or on the product listing is an estimate unless a specific delivery timeframe has been agreed.

Once your order has been dispatched, we may provide tracking information where tracking is available.

Please ensure that your delivery address is correct when placing your order. If you provide an incorrect or incomplete address, this may affect delivery.

If your order arrives damaged, is lost, or does not arrive within the expected timeframe, please contact us at info@wispycloudstudio.com so that we can investigate and assist you.

International Orders

We currently offer international orders to selected countries. Available destinations, shipping costs and applicable delivery information will be displayed at checkout.

Customers may be responsible for any customs duties, taxes or other charges imposed by the destination country.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: info@wispycloudstudio.com
Phone: +64 (0)27 307 4877

Address:
12A Penton Road
Stanmore Bay
Whangaparāoa
Auckland 0932
New Zealand