Return and Refund Policy

At Wispy Cloud Studio, we want you to be happy with your purchase. This policy explains our approach to refunds, returns and problems with our digital and physical products.

Digital Products

Our digital products are supplied electronically. No physical item is shipped with a digital product.

Change of Mind

Because digital products are supplied electronically, we do not offer refunds solely because you have changed your mind about a purchase after the order has been completed and digital access has been provided, except where applicable law gives you a cancellation or refund right.

Please carefully review the product description, preview images and available information before purchasing to ensure the artwork and file formats are suitable for your needs.

Problems With Your Digital Product

If your digital product is faulty, cannot be accessed, is missing, is incorrect, does not match its description, or otherwise fails to meet applicable consumer guarantees or other legal requirements, please contact us.

Depending on the circumstances and applicable law, we may provide replacement files or access, correct an error, or provide a refund or another appropriate remedy.

Please contact us before purchasing the product again so that we can investigate and assist you.

Physical Products

When physical products are available, we want them to arrive safely and as described.

Change of Mind

Unless otherwise stated on the product listing or required by applicable law, we do not offer refunds or exchanges solely because you have changed your mind about a physical product after purchase.

If we choose to offer a voluntary return or exchange for a particular physical product, the conditions applying to that offer will be clearly stated on the relevant product listing or communicated to you before purchase.

This does not affect any consumer rights that apply to your purchase.

Problems With Your Physical Product

If your physical product is faulty, damaged, defective, significantly different from its description, incorrect, or otherwise does not meet applicable consumer guarantees or other legal requirements, please contact us.

Depending on the circumstances and applicable law, we may provide a repair, replacement, refund or another appropriate remedy.

We may ask you to provide photographs or other information about the problem to help us assess the issue.

If a product needs to be returned because it is faulty, damaged or otherwise eligible for a remedy under applicable law, we will provide instructions for returning the product and, where required by law, cover reasonable return costs.

Consumer Rights

Nothing in this policy limits, excludes or replaces any rights or remedies you may have under applicable consumer protection laws in your country or region.

Where applicable law provides you with rights relating to refunds, cancellations, returns, replacements, repairs or other remedies, those rights continue to apply.

Contact Us

If you have a question about a refund, return or problem with a product, please contact us using the details below.

Email: info@wispycloudstudio.com
Phone: +64 (0)27 307 4877

Address:
12A Penton Road
Stanmore Bay
Whangaparāoa
Auckland 0932
New Zealand

Please include your order details and a description of the issue where possible.